CANCELLATION, RETURN POLICY

We cover 3 Days Replacement Guarantee (except intact boxes or packets) for physical products sold on gearexact.com.

  • Replacement requests must be raised within 24 hours after getting the delivery.
  • The refund is only applicable to the canceled order items due to product unavailability.

REQUIREMENT FOR A VALID RETURN:

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)

VALID CONDITIONS AND REASONS TO RETURN AN ITEM:

  • Delivery of wrong product.
  • Delivery of defective product.
  • Delivery of the products with missing parts.
  • Incorrect content on the website.

THE FOLLOWING PRODUCTS CANNOT BE RETURNED:

  • Underwear
  • Swimwear
  • Skincare, Cosmetics & Perfumes
  • Personal hygiene items such as earrings, wigs, and combs
  • Consumables such as cigars and beverages

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

  • Damages due to misuse of the product.
  • Incidental damage due to the malfunctioning of the product.
  • Any consumable item which has been used or installed.
  • Innerwear, lingerie, socks, and clothing freebies.
  • Products with tampered or missing serial / UPC numbers.
  • Any damage/defect which is not covered under the manufacturer’s warranty.
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

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